Terms and Conditions

Welcome to Chillmart.pk. These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using our store, you agree to these Terms in full. If you disagree with any part of these Terms, please do not use our services.

Acceptance of Terms

By visiting and using Chillmart.pk, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement applies to all visitors, users, and others who access the website (“Users”).

Modification of Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Any modifications will be posted on this page with an updated effective date. Your continued use of the website following any changes constitutes acceptance of those changes.

Use of the Website

  • Eligibility: You must be at least 18 years old or have the permission of a parent or guardian to use our website.
  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security.

Product Information and Availability

  • Product Descriptions: We strive to provide accurate product descriptions, images, pricing, and availability. However, errors may occur, and we do not guarantee the accuracy of all information.
  • Availability: All products are subject to availability. In the event a product is unavailable after you have placed your order, we reserve the right to cancel your order and notify you accordingly.

Orders, Payment, and Pricing

  • Order Acceptance: By placing an order, you are offering to purchase a product subject to these Terms. We reserve the right to accept or reject your order for any reason.
  • Payment: All payments must be made through the available payment methods on our website. You agree to provide accurate payment information and authorize us to charge the applicable fees.
  • Pricing: Prices for products are subject to change without notice. Any price changes will not affect orders that have already been confirmed.

Shipping, Delivery, and Risk of Loss

Shipping costs and delivery times are provided at checkout. Risk of loss and title for products pass to you upon delivery to the carrier.

Returns, Refunds, and Cancellations

  • Returns: Please refer to our Return Policy for details on how to return products.
  • Refunds: Refunds will be issued in accordance with our Refund Policy. If a refund is approved, it will be processed using the original method of payment.
  • Cancellations: Orders may be canceled within a specified period after placement, subject to our cancellation policy. Once an order is processed for shipping, cancellations may no longer be possible.

Third-Party Services

  • OTP Verification: For security purposes, we use the Amazon AWS SNS service for One-Time Password (OTP) verification. This ensures secure account verification and transaction processing.
  • Promotional Notifications: We utilize the Notix push notification service to send you promotional offers and updates. By using our website, you consent to receive these notifications. You may opt out at any time.

Intellectual Property

The content on our website, including text, graphics, logos, and images, is the property of Chillmart and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.​

Limitation of Liability

To the fullest extent permitted by law, Chillmart.pk shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or inability to use our services. This includes any damages resulting from errors, omissions, interruptions, or delays in the service.

Indemnification

You agree to indemnify, defend, and hold harmless Chillmart.pk, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of our website or violation of these Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Pakistan.

Termination

We reserve the right to terminate or suspend your account and access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chillmart.pk regarding your use of our website.

Contact Information

If you have any questions, concerns, or require further clarification regarding these Terms, please contact us at:
By using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.