ChillMart.pk Privacy Policy

This Privacy Policy describes how Chillmart.pk (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you access or use our website and services. By accessing or using our store, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information:

We may collect personal data such as your name, email address, phone number, billing and shipping addresses, and payment details when you register, place an order, or interact with our site.

Usage Data:

We collect information about your interaction with our website, including browser type, device details, pages visited, and other diagnostic data. This helps us improve our services and enhance user experience.

Transactional Information:

Details of your purchases and transaction history are collected for processing orders and providing customer support.

How We Use Your Information

Order Processing & Customer Service:

We use your information to process orders, provide customer support, and communicate order updates.

Authentication & Security:

To secure your account and verify your identity, we use One-Time Password (OTP) verification. For this purpose, we integrate with the Amazon AWS SNS service. AWS SNS helps us deliver OTPs to your mobile number securely and promptly.

Promotional Communications:

We use your contact details to send promotional offers, updates, and notifications. Our store uses the Notix push notification service for sending these promotions directly to your device. You can opt out of these notifications at any time.

Improving Services:

Usage data is analyzed to understand trends and improve our services, website functionality, and user experience.

Third-Party Services

We may share your information with trusted third-party service providers to facilitate our services, including:
  • Amazon AWS SNS: We use this service for OTP verification to enhance account security. AWS SNS helps in the prompt and secure delivery of OTPs.
  • Notix Push Notification Service: This service is used to send push notifications for promotional purposes. It allows us to keep you informed about special offers and updates from Chillmart.pk.
These third-party providers are contractually bound to protect your data and use it only for the purposes specified by us.

Data Security

We take appropriate measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can adjust your browser settings to refuse cookies, though this may affect certain functionalities of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights or have any questions regarding your data, please contact us at chillmart.pk@gmail.com.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
By using our website and services, you must agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our site or services.